AGED CARE

Committed to providing a comprehensive service to help you help your patients

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Welcome

Air Liquide Healthcare has over 20 years of proven experience in providing medical products and services for oxygen and related accessories to Aged Care Facilities throughout Australia.

We understand that your top priority in aged care is to provide a high level of care to patients. Managing the services within your facility is complex and challenging. That’s why we’ve developed products and solutions to make this job easier for you.

Our qualified staff are committed to providing your facilities with the very best service and products with a focus on education, therapy initiation, equipment services and innovative products. We can train your staff and provide ongoing maintenance and support so the equipment is ready to use when you need it most, and you can focus on the most important people – your patients.

Services

  • Account
    Manager

  • OxySmart
    Online Ordering

  • Direct
    Maintenance

  • Piped Gas Installations

  • Oxygen Therapy Services

  • Facility
    Services

Training & Events

Training

Education is important for Continuous quality improvement; we provide Aged Care Facilities with a medical oxygen equipment education program.

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Events

Air Liquide Healthcare is proud to be a part of various exhibitions and conferences across Australia. Take a look at some of our past and upcoming events.

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GET IN TOUCH

If you have any questions or queries regarding our products and services please contact us on alhenquiries@airliquide.com or our geographically sensitive number:
1300 36 02 02

You may use this number to contact us during our normal trading hours, Monday to Friday from 9:00am to 5:00pm for:

  • Customer service
  • On-going support
  • Equipment order and delivery
  • Equipment troubleshooting
  • Concentrator breakdown*

The 1300 36 02 02 number may also be used after hours and for emergencies.

*For enquiries specific to your account or Service Contract, please contact your Air Liquide Healthcare account manager

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FAQ’s

How to change a regulator?

Our representative can provide in service education for your staff on the operation of a oxygen cylinder. Alternatively, we also provide information on our new range of TAKEO2 cylinders that have an inbuilt regulator and flowmeter.

How long will the cylinders last?

This depends on the  patients prescribed flow rate. Typically a large cylinder (E) would last 34 hours at a flow rate of 2 L/min. Our representative can provide information on cylinder consumption through our Guide to Medical Oxygen Therapy (Aged Care Facility Guide).

How often are concentrators serviced?

Typically concentrators are serviced every 6 months. It is a requirement for staff to check concentrators that have an inbuilt filter.

How often are concentrator filters cleaned?

This is normally done on a fortnightly basis. Our representative can provide information on cylinder consumption through our Guide to Medical Oxygen Therapy (Aged Care Facility Guide).

How to safely transport / store E size cylinders in the Facility?

Oxygen cylinders should always be transported with care and with the appropriate trolley/carry bag. The E cylinder should be moved using an appropriate cylinder trolley only. Cylinders should not be stored without a trolley/wall restraint in place.

How do OCDs work and how long will the cylinder last?

The OCD (oxygen conservation device) provides a pulse of oxygen at the beginning of inspiration. When the patient is exhaling no oxygen is provided. Using OCD’s can extend the duration of the cylinder content by up to 7 times providing economic and user benefits.

Minimum flow rates for masks?

When using oxygen with a standard oxygen mask (Hudson), flows below 6 L/min will allow for a buildup of CO2 in the mask. We would not recommend the use of the Hudson mask at flow rates below 6 L/min. We also recommend that the facility comply with the prescription of the physician. Please refer to your referring physician regarding any implementation or change in flow setting for prescribed oxygen therapy.

Difference between cylinder oxygen and concentrator oxygen from patients perspective?

Oxygen therapy is provided via a mask or a cannula. As a result oxygen is always blended with room air. Both oxygen sources provide a therapeutic dosage in accordance with the physicians prescription. In some cases patients may notice a difference in the oxygen source. Our representative can discuss this with you on a case by case basis.

What adaptor is needed to go with Trache mask?

There are a number of specialised products and masks available for oxygen administration for tracheostomy patients. We would be pleased to review these with you on request.

When should Twin-o-vac filters be changed?

The bacterial filter of the Twin-o-Vac should be changed between patients or in the event that the filter is contaminated (wet). Our representative can discuss this with you.